gift certificates: Our gift cards are personalized credit cards and are a popular gift for both men and women. There is no expiration date, and they can be used in the teahouse, for retail products, and for foot sanctuary services. Gift cards cannot be used for gratuity. At this time our online store is not able to accept gift cards. Lost or stolen gift cards cannot be recovered. We highly recommend that you save your receipt from a gift card purchase.
reservations: Reservations are not always necessary for the foot sanctuary spa, but are highly recommended as we don’t always have the space available for walk-in guests. We invite you to call our guest services at 207.879.7625 to book your appointment, or to ask any questions. Reservations are not necessary for the teahouse. All reservations require a credit card (Visa or MC) or cash guarantee. Please arrive at least 10 minutes prior to your reservation time.
groups & parties: Parties of five or more are welcome in our teahouse and foot sanctuary spa. Please note that group reservations for the foot sanctuary are highly recommended. There is a 72 hour cancellation or change policy for group reservations. Our guest services will assist with planning and booking your party.
cancellation and late arrival: A minimum of 24 hours notice is required to cancel or change weekday appointments – and 48-hour notice for weekend appointments. Cancellations without these notices will incur the full charge of the reserved services. We also reserve the right to charge for late arrivals that prevent us from providing the full reserved services. See cancellation policy for groups & parties of 5 or more.
cell phones & cameras: Cell phones must be turned off before entering the foot sanctuary spa. Please limit the use of cell phones in the teahouse. Cameras and camera phones are not allowed in the foot sanctuary spa.
children: Children of all ages are welcome in the teahouse. Infants, toddlers, and young children cannot be accommodated in the foot sanctuary spa. Teenagers between the ages of 14-17 must be accompanied by a parent or guardian.
tranquil, quiet communal space: Our foot sanctuary™ spa is a communal space where our clients are enjoying quiet relaxation without disruption. Please be considerate honoring the rights of others by speaking in low volume (spa) voices at all times. When a group rents the entire 20 seat foot sanctuary™ spa space we do not insist on complete quiet.
alcohol and spa services (massage) do not mix: For our customers' health and safety we do not provide or allow alcoholic beverages anywhere on Soakology premises. Nor do we provide any spa services to customers who have had a beverage containing alcohol within a 6 hour period preceding a spa appointment. It is highly recommended that medications containing narcotics should not be taken within 12 hours preceding a spa service. We take this policy very seriously as the contraindication results can be extreme depending on the individual.
payments & pricing: We accept MasterCard, Visa and cash. Pricing is subject to change without notice. We also sell SOAKOLOGY® gift cards for pre-payment convenience.